Flower Delivery: E-Commerce Terms for Kensal Green & Nearby

Flower Delivery Kensal Green Terms & Conditions

Introduction

These Terms & Conditions govern the sale and delivery of flowers ordered online from Flower Delivery Kensal Green and apply to all customers located in Kensal Green and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our online flower delivery services.

Order Process

To place an order for flower delivery in Kensal Green, you must select your desired product(s) from our online catalogue, provide accurate delivery details, and complete payment through our site. Once you have completed your purchase, you will receive an order confirmation summarising your selections, delivery details, and payment status. Please review your confirmation and contact us as soon as possible if you spot any inaccuracies in your order.

Orders are processed during standard business hours. While we strive to accommodate same-day delivery requests where possible, this is subject to product availability, location, and timing of the order. Orders placed outside of our operating hours—or for areas beyond Kensal Green and its immediate surroundings—will be processed and delivered at the earliest available slot.

Your order is deemed accepted when you receive a confirmation email from us. We reserve the right to reject or cancel orders at any stage due to product unavailability, unsatisfactory payment authorisation, incomplete order information, or circumstances beyond our reasonable control. In such cases, you will be notified promptly, and any payments already received will be refunded.

Product Substitution Policy

Our floral arrangements are crafted from fresh seasonal flowers. In rare instances where a specific flower variety, colour, or foliage is unavailable on your chosen delivery date, we reserve the right to substitute it with a suitable alternative of equal or greater value. We will always aim to maintain the overall look and style of the chosen arrangement. If a significant change is required, we will attempt to notify you before processing your order.

Prices and Payment

All product prices are inclusive of VAT and are displayed in GBP. Delivery charges are calculated at the checkout and vary depending on the delivery address in Kensal Green and nearby areas. The total price, including any applicable taxes and delivery fees, will be shown before you confirm your order.

Accepted payment methods include major credit and debit cards, and other payment services as may be offered on our website. By completing your purchase, you confirm that the payment card or account used is yours, or that you have authority to use it. Funds must be authorised before your order can be processed and delivered.

We employ secure payment processing systems to safeguard your payment information. However, we cannot be held liable for any damages arising from the use of third-party payment platforms, unless resulting directly from our own negligence.

Delivery

We offer reliable flower delivery services throughout Kensal Green and the adjoining communities. Deliveries are made on the date specified at checkout, subject to product availability and operational conditions. Whilst we strive for timely delivery, specific delivery times cannot always be guaranteed, particularly during peak floral holidays or due to circumstances outside our control (such as adverse weather or traffic).

If the recipient is unavailable at the delivery address, we will make reasonable efforts to leave the flowers in a safe place or with a neighbour, and notify the intended recipient in accordance with the details provided. It is the customer's responsibility to ensure correct and complete delivery information. We accept no liability for failed deliveries arising from incorrect or incomplete addresses, or for delays caused by factors outside our control.

Delivery outside Kensal Green and its immediate surrounds may only be possible with prior arrangement and may attract different terms or charges.

Cancellation and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Orders may be cancelled or changed free of charge up to 24 hours before the agreed delivery date. After this period, orders may already have been prepared or dispatched and may not be eligible for cancellation or full refund.

Should you need to change the delivery address or details after your order has been placed, we will do our best to accommodate your request if notified promptly. However, changes cannot always be guaranteed once the flowers are out for delivery.

If we are unable to fulfil your order for any reason, you will be offered the option of a full refund or to reschedule your delivery.

Returns and Refunds

Due to the perishable nature of flowers, returns are only accepted for products that arrive damaged or in unsatisfactory condition. If you receive flowers of unsatisfactory quality, please notify us within 12 hours of delivery with clear photographic evidence of the issue. Upon inspection and verification, we will offer you a replacement or issue a full refund according to your preference.

We are unable to process refunds or offer replacements for circumstances beyond our control, such as incorrect delivery information supplied by the customer or failure by the recipient to accept the delivery.

Quality and Freshness Guarantee

We are proud to supply fresh, high-quality flowers for delivery throughout Kensal Green. Every bouquet is prepared shortly before dispatch for maximum freshness. To extend the life of your flowers, we recommend trimming stems and changing the water regularly, and following any additional care instructions provided.

Whilst we do our utmost to guarantee the highest standards, the lifespan of flowers may vary depending on variety, care, and environment. As flowers are natural products, slight variations in colour, size, or shape should be expected and are not grounds for refund or return.

Customer Responsibilities

It is your responsibility as the customer to ensure that all recipient and delivery information supplied at checkout is accurate and complete. Please ensure someone is readily available to receive flower deliveries at the specified address during normal delivery hours. Any failure to do so may affect your eligibility for refunds or redelivery.

Promotions and Special Offers

Occasionally, Flower Delivery Kensal Green may offer promotional discounts, codes, or special offers. Such promotions are subject to their own individual terms and are not usually combinable with other offers unless otherwise stated. Promotions are subject to availability and may be withdrawn or amended without notice.

Limitation of Liability

To the extent permitted by law, Flower Delivery Kensal Green disclaims all liability for any loss, expense, or damage occasioned by delayed, incomplete, or failed deliveries, except in the case of proven negligence or breach of contract on our part. Our maximum liability in respect of any order shall not exceed the total price paid for your purchase, including any delivery charge.

We cannot be held responsible for loss, damage, or delays due to causes beyond our reasonable control, such as adverse weather, strikes, civil disturbances, or disruptions to transport or infrastructure. We are not liable for any indirect or consequential loss suffered by the customer or recipient as a result of using our services.

Personal Data and Privacy

Your privacy is important to us. Any personal information collected during the order process is used solely for the purpose of processing and fulfilling your order, and to communicate with you about your purchase. Full details of how we handle personal data are covered in our Privacy Policy, available on our website.

Intellectual Property

All content on the Flower Delivery Kensal Green website, including product images, text, branding, and logos, is the intellectual property of Flower Delivery Kensal Green or its licensors. Such content must not be used, copied, or reproduced without prior written permission except as necessary for personal, non-commercial use in connection with your order.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any legal proceedings or disputes related to these Terms & Conditions, your order, or flower delivery services in Kensal Green and the surrounding areas.

General

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed to be removed and the remaining provisions shall continue in full force and effect. No waiver by us of any breach by you of these Terms & Conditions will constitute a waiver of any subsequent breach. We reserve the right to amend these Terms & Conditions at any time. Your use of our online flower delivery service following these changes constitutes your acceptance of the revised terms.

Applicability

These Terms & Conditions apply to all customers ordering through Flower Delivery Kensal Green for deliveries to Kensal Green and its surrounding areas. By confirming your order, you acknowledge that you have read, understood, and agree to abide by these terms.