Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Kensal Green
At Flower Delivery Kensal Green, we take great pride in delivering the finest fresh flowers to residents and businesses in our local community. As a trusted Kensal Green florist, we stand behind each bouquet with a Freshness Guarantee. Every arrangement is crafted just before delivery, ensuring your flowers arrive in their best possible condition.
Damaged-on-Arrival Policy
If your flower order arrives damaged or not in the immaculate state you expect, please notify us promptly. To help us resolve your issue efficiently, we kindly request that you contact us on the same day your flowers are delivered, where possible. Providing photos of the damaged or unsatisfactory items will allow us to assess your claim and offer a swift resolution. Our commitment is to your complete satisfaction every time you order fresh flowers in Kensal Green.
Freshness Window & Flower Quality
Our freshness window ensures your flowers remain vibrant for at least five days starting from the delivery date, provided they are cared for according to our simple instructions included with each arrangement. If your bouquet does not meet this standard due to flower quality, rather than lack of care or improper environment, please let us know within this period for support. We select only premium-quality blooms to maintain a lasting impression in your home or workspace.
Refunds and Replacements
Your happiness with our flower delivery is very important to us. In the event your flowers are damaged on arrival or fail to meet our freshness promise, you have two options for resolution:
- Replacement: We can arrange for a fresh bouquet to be resent to you or your recipient at the earliest possible opportunity.
- Refund: Alternatively, we offer a full or partial refund based on the nature of the issue and your preference.
In some cases, we may ask you to return the original bouquet, but wherever possible we aim to keep the process straightforward and hassle-free for our Kensal Green customers.
How to Make a Complaint
If for any reason you are unsatisfied with your flower order or our service, we encourage you to let us know right away. Please reach out with a description of your concern, order details, and any relevant photos. Every complaint is taken seriously and will be reviewed by a member of our experienced team. We aim to provide an initial response within two working days and will strive to reach a fair resolution as swiftly as possible.
Our Commitment to the Kensal Green Community
As your local Kensal Green florist, Flower Delivery Kensal Green is dedicated to delighting both households and businesses with every order. Our returns, refunds, and complaints policies reflect our promise to quality and service. We want you to buy with confidence, knowing your fresh flower delivery is backed by a caring team ready to assist you.
Thank you for trusting us for your floral needs in Kensal Green. We look forward to serving you with the highest standards and ensuring your complete satisfaction.
