Customer Data Protection & GDPR Policy - Flower Delivery Kensal Green

Privacy Policy for Flower Delivery Kensal Green Customers

Introduction

This Privacy Policy explains how Flower Delivery Kensal Green collects, uses, stores, and protects your personal data when you place an order with us. We are committed to upholding the privacy of all customers based in Kensal Green and the surrounding districts. This policy complies with the General Data Protection Regulation (GDPR) and outlines your rights as well as the procedures we have in place to ensure your information remains secure and confidential.

Scope of Policy

This Privacy Policy applies to all customers who place orders for flower delivery with Flower Delivery Kensal Green, whether online, via phone, or in person, and to any related services offered within Kensal Green and adjacent areas.

What Data We Collect

When you order from Flower Delivery Kensal Green, we collect and process the following types of personal data:

Contact Information: Your name, delivery address, billing address (if different), and contact phone number.
Order Details: Details of the products ordered, recipient’s name, delivery instructions, and personalised messages included with your purchase.
Payment Information: Payment card details, though these are collected via secure, third-party payment processors and are not stored directly by Flower Delivery Kensal Green.
Communication Data: Copies of emails, order confirmations, or correspondence relating to your order or customer support queries.
Website Interaction Data: Limited information such as IP address, browser type, and usage statistics if you interact with our website, in accordance with our Cookie Policy.

Lawful Basis for Processing

Our processing of your personal data is grounded on the following lawful bases under the GDPR:

Contractual Necessity: To process and fulfil your order, and to deliver flowers or related products as requested.
Legal Obligation: To comply with accounting, taxation, and other legal requirements.
Legitimate Interests: For purposes such as record-keeping, responding to queries, and improving customer experience, where these interests do not override your data protection rights.
Consent: Where you have provided explicit consent, such as subscribing to marketing updates (if applicable), which you may withdraw at any time.

How We Use Your Data

Your personal data may be used for the following purposes:

Processing your flower order, ensuring correct delivery, and issuing receipts or invoices.
Providing customer support and handling any inquiries or complaints.
Meeting legal and regulatory obligations.
Improving the quality and range of our products and services.
Sending transactional communications, such as order confirmations and delivery updates.

Data Processors and Third Parties

Flower Delivery Kensal Green may engage third-party service providers (data processors) to assist with specific functions, including:

Payment Processing Providers: To securely handle your payment transactions.
Technology Service Providers: To host our website, manage IT infrastructure, and provide communication tools.
Delivery Partners: To facilitate the delivery of your order where necessary.

All third-party processors are contractually bound to safeguard your data and process it only on our instructions, in accordance with GDPR standards. No data is sold or shared with unaffiliated third parties for marketing purposes.

Data Retention Policy

We will retain your personal data only as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Typically:

Order data and contact details are retained for up to six years following the last order, for statutory record-keeping.
Payment data is not stored by us but handled by secure payment processors in accordance with their respective retention policies.
Personal data used for marketing (where separate consent has been given) will be retained until you withdraw your consent or unsubscribe.

After these periods, your personal information is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. This includes encrypted connections (SSL/TLS), secure data storage, regular access reviews, and staff data protection training.

Your Rights Under GDPR

As a Flower Delivery Kensal Green customer, you have the following rights regarding your personal data:

Right to Access: Request details and a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where processing is no longer needed or lawful.
Right to Restriction: Request that we suspend processing of your personal data in certain circumstances.
Right to Data Portability: Obtain a digital copy of your data for use elsewhere.
Right to Object: Object to processing where based on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact Flower Delivery Kensal Green through the usual channels provided on our website or order documents. We may need to verify your identity before responding to your request and will respond within one month in accordance with legal obligations.

Automated Decision-Making

We do not use your personal data for fully automated decision-making processes that have legal or significant effects on you as a customer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Updated versions will be made available on our website, and you are encouraged to review this policy periodically.

How to Raise Concerns or Complaints

If you are concerned about the way your data is handled or would like to lodge a complaint, we encourage you to contact us first so we can address your concerns. You also have the right to raise a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

This Privacy Policy is effective as of the stated revision date and applies to all orders placed with Flower Delivery Kensal Green from Kensal Green and neighbouring districts.